customers Archives

We wanted to update you and your team on how we are handling the current COVID-19 virus situation, with respect to waste and recycling collection services.

The waste industry was provided an exemption for hours of service from the Federal government so that we can provide necessary services. LRS is experiencing some driver shortages, but we are still providing scheduled services. We continue to modify our contingency plans so that services can be maintained at a normal, or near-normal level.

The following are changes in our service or manner of collection that will change immediately.

Suspension of bulk item collection
- No collection of mattresses, furniture, other large items to reduce risk of exposure to our drivers
Commingle of recycling material
- Supply chain interruption as recycling mills deal with labor shortages and potential closures
- Recycling facilities may shut down completely due to handling of material concerns
- Recycling will still be collected and may continue to be collected by a separate vehicle, but it may not be processed as recycling due to recycling infrastructure issues

We are grateful for your understanding and patience during this unusual time. We remain committed to providing you with necessary waste collection services.

LRS number one priority is the safety of our employees, customers and communities we service. Effective immediately, there will be some changes in the residential trash services due to the public health emergency caused by the coronavirus-19 (COVID-19) pandemic.

In order to best protect and limit the exposure to our employees and communities we service, we are temporarily suspending collection of the following until further notice:

Bulk items (any large or loose items that do not fit into trash container)
Appliances
Electronic Waste

The following standard services are NOT changing at this time:

St. Charles and Geneva residents who use 20 gallon half refuse bags are allowed to put their bags out as usual.
Communities that allow for tied loose garbage bags with a refuse sticker will also be collected as usual.
Landscape waste bags will also be collected upon the start of the season.

These measures are effective in all communities that LRS provides waste service. We appreciate your support and understanding as we know everyone is working hard to prevent exposure during this pandemic.